Ebay return closed by buyer

Ebay return closed by buyer

The total feedback score is still shown on the auction page. They will monitor the buyers tracking number when they mail back the product. Its been over a week since the buyer has said anything. For example, if the buyer initiates a return for 3 of 10 shirts purchased as a multi-quantity item, they will not be able to initiate a return for the remaining 7 shirts at a later date. If the buyer doesn’t ship the item within 5 business days, the replacement or exchange will be closed. 2 weeks no return. 5. received email from ebay/paypal case was closed because they did not heard from buyer. S. I can't open a new return request, ebay won't let me. And (sadly) eBay will likely side with the buyer on this one, even for something as insignificant as an inch or so. If a replacement or exchange is agreed upon, the buyer has 5 business days to ship the item back to the seller with return tracking. If the seller says 'no returns' is that the end of it or could you still open a challenge and return the item? googleboogle Feb 27, 2014 · eBay closed the case in your favour so you're not obliged to send the item anymore, and it's the previous buyers loss, unfortunate for them but it's as good as sorted for you. 5k views · View 2 Upvoters I listed a nice ASM 301 CGC 9. Dec 24, 2018 · As an eBay seller, return requests come with the territory. Re: Buyers requesting return = increase in defect rate I am having a similiar problem with a customer - it has being two weeks since they opened a returns case and yet I have not received the item Payment is still on hold and will not be closed or escalated to ebay customer services till the 27th april, in which time I could have had the item Jun 09, 2019 · I am assuming that you were paid via PayPal because you didn’t indicate otherwise. Feb 14, 2011 · disputed item has never been returned by buyer An Item I sold on Ebay, the same one I had been selling for over 8 years with NO PROBLEM was disputed by a buyer in USA. Most sellers accept returns if you've changed your mind about an item – check to cancel a request, as you won't be able to re-open a case once it's been closed. Admits to buying a couple. 3. com or eBay mobile applications. BuyerCloseReturnReasonEnum. What should I do? eBay don't make it very clear on whether she can negative vote me even though I've done exactly what Paypal/eBay have said. eBay will not let them open a case unless its a charge back. It was marked as shipped in the resolution center but with no tracking number. eBay Inc. You are not required to reimburse the buyer or eBay, and this case will not be counted in your seller performance evaluation. NO REPLY FROM EBAY. Would like to discuss I would like to close my ebay store. I had a buyer open a return case, closed it. Yes, PayPal can take money out of your PayPal account to pay eBay fees and late eBay fees without your permission. If a buyer doesn't receive their item, they're entitled to a refund or a replacement unless you can  2 Jun 2017 The case was closed by ebay after the return was denied by the seller. 4. The buyer selects the reason for the return. Return shipping costs when you use an eBay label When the buyer is returning the item to you, the cost of the label will be charged to your PayPal account once it's scanned by the carrier. The buyer later filed a I said I would mind and why was she taking it to jewellers when she had lodged a Return Request and I knew it was genuine and she didn't need to know as she was returning it. This is the Mail received from you on 20/4/11. This loophole can be easily closed by using only the feedback score and percentage as a seller on the auction page. 12 2:47 PM EDT By Laura Northrup @lnorthrup ebay paypal sunglasses boxes of crap ebay buyers SCAMS i got a brick For eBay Managed Payments orders, the value returned in this field will be CreditCard, unless an eBay gift card was used by the buyer to pay a partial or full balance of the order. eBay’s Money Back Guarantee (MBG) allows buyers to return an item if it is ‘not as described’ and also assists when an item is not received. the refund will go through the paypal transaction, once that takes place, contact eBay for a credit of your fees. 24 HOURS HAVE PASSED. You are covered by the eBay Money Back Guarantee Policy, even if the seller states they do not accept returns. How long does Buyer have to ship item for return? I recently was in an ebay case in which a buyer disputed a description and ebay decided that a refund upon return was needed. Once I found the water damage, I closed my return request with the intent of opening a new one with information about how the device is even more not-as-described. If the buyer wants to return an item to you, your options for responding will depend on why they want to send it back. This is a straightforward Buyer Remorse case and as such she is responsible for tracked return shipping. We describe our items to the best of our ability. Nov 05, 2019 · Ebay - buyer wants to return item. I wonder if most eBay buyers understand the feedback number being displayed in auctions. level 2 Ebay buyer opened return and refund request. How can I make sure my buyer receives a Return Merchandise Authorization (RMA) number before they send the item back to me? You can decide to offer a RMA number by checking the appropriate box in your Return Preferences page. the cost of the return postage was simply It seems that it is common practice now for buyers to open returns without contacting the seller first. If it is too good to be true, then it is. Oct 25, 2016 · Any chance of making buyers return the one sent instead or swapping the goods for a different item or maybe stopping them opening a change of mind return and selecting the seller pays eBay returns If you accept returns (buyer pays return fees), then maybe if the buyer has a "remorse" return, he will be more willing to just pay the return fee and return the merchandise himself and not try to invent a story of "item not as described" that could force you to provide a return label if he wins the claim. The case will not affect your seller performance  17 Apr 2018 eBay's free return offer allows sellers to manage shipping and return case is closed and excluding buyers with a history of unpaid item cases. Feb 05, 2008 · The folks at eBay should be able to identify these irrational buyers based on some automated algorithms that look at the amount of negative feedback left by a buyer as a fraction of their overall Jul 01, 2019 · How to Cancel a Bid on eBay. Follow these steps to initiate a return, after you have read the seller's return policy, agree to the restocking fee, and are within the specified time frame to return the item. Dec 21, 2013 · Always worried something like this will happen. The second thing is, even if I was somehow at fault, this is case closed, buyer has the item and the money, I didn't get any option to organise return shipping, or otherwise redress matters. If they've changed their mind, your options will depend on your return policy. After, the seller told me that he was going to ship the product so I closed the case, but I did not know that I could not reopen a eBay case. eBay site—eBay. Does this still count as a defect against me A seller resolves a buyer's problem after an eBay Money Back Guarantee request is opened. Jun 23, 2017 · The seller just eats the return and refunds the customer. It is important to remember this, and if you follow the correct procedures, as a seller, you will be protected. With deliveries to all Australian major capital cities and more, you can provide buyers with an excellent experience from start to end. All EBay will say is that once the camera and lens is returned (after the buyer has had it for close to a fortnight), I can lodge an appeal. Hi ebay team, I accidently closed 1 of the return item, and now it is not in my purchase history, I can't re-open it, can't appeal nothing. When I checked on the case a week later, it said to be patient and wait for the seller to respond, and that they had until 2nd Oct before eBay would step in. The return period can be found on the item’s eBay listing. Ron Vitro, the president of E. Your buyer is not eligible for the eBay Money Back Guarantee, so we are not able to  If the buyer opened the return request because the item is damaged, doesn't match the listing description, or they The return request will then be closed. It would seem that there is no option for me to actually print this return label. Generally speaking, eBay Buyer Protection is a promise to shoppers on the U. The best thing to do is refund, and move on. Second, you were warned on the confirmation page when you closed the case that you couldn't reopen it, yet you clicked on close this case. How to Refund Someone Their Money Back & Still Get Your eBay and PayPal Fees Back and eBay will return your final value fee. Arguably, there are many types of purchases for which a 180-day return window is reasonable, How I Lost $470 To A Vindictive, Abusive, Extortionist eBay Buyer 2. If the dimensions are equal, then you should be safe. Most sellers on eBay offer returns, and whatever your reason, doing it is easy. ”. However, different items have different return periods, and for some items, returns are not allowed. Buyer bought 1 (one) from us. In any he said/she said type of cases eBay will almost always side with the buyer. When you sell on eBay , both buyers and sellers are protected. Hi, by mistake I closed my return, how can I reopen? Buyer is being shady with return from headphone case. When I called ebay about this I was advised by the eBay rep that yes they did it and I would not be getting my money or my item back. When a buyer opens a return on eBay they only have 5 days to send the item back or the seller can have the return closed, why is this information not known to the general public? Ebay policy makers, Stop allowing buyers leaving negative feedback, after they return items and get refunded. They then have another 14 days to return it. Sep 18, 2018 · The buyer didn’t pay – try to open an unpaid item case and eBay will cancel the transaction. Buyer asked to cancel but I dont know how to direct him and he is as confussed as I am How can a buyer cancel a return request? - eBay Suspended & PayPal Limited Forums Registration is fast, simple and absolutely free so please, join our community today ! Buyers can refer to eBay returns to learn about eBay return policies. Mar 07, 2017 · This video shows what happens when a buyer lies about " not as described on eBay. Once you do that eBay will start to monitor the return. If this is a case of the buyer phoning in, and changing the reason for the return, first off, as a seller it is impossible to change a buyer's stated return reason, even if they state in an attached message that the return reason is different to the one they have chosen. Oct 06, 2014 · Buyer protection failed Matthew Wright who lost £160, was locked out of eBay indefinitely – and was even sent threatening emails. 💥 FREE Package Packing Slip (MS Word) I Bought Out An Entire Shopko After They Closed - End Buyer May 22, 2017 · eBay approved method, quick and easy procedure to return an item on ebay Refunding buyers through PayPal, eBay's online payment service, sounds like a simple process. INSPECT THE ITEM AND ISSUE THE BUYER . Sold a BRAND NEW ps4 on eBay back on November 29th. When we refused to refund her she opened a case Oct 30, 2009 · Significantly Not As Described return for refund. . However I did not supply batteries with the console. This was done to mimic Amazon and their A-Z Guarantee policy. As one of USA’s largest closeouts buyer and warehouse liquidator, AAA Closeout Liquidators buys and sells a wide variety of wholesale merchandise including closeouts, overstock clearance, salvage, customer returns and excess inventories from retailers, importers and manufacturers. buyerLoginName: string: Conditionally: This string value is the eBay user name of the buyer. If the customer sends a message by email (without actually opening a return request), respond professionally and be accommodating. A week later, the buyer said he wanted to return the phone as he couldn’t activate it. They are also unaware of what an unauthorized return is. Paypal doesn't allow you to post a reply. On an Probably it means this: the buyer did return the item back to seller - then the seller has sent a refund to buyer - therefore the seller closed the return/refund case (or eBay did it after the seller refunded). They will charge the cost to your ebay account, should be about £3. Customer asked to return it before they even received it because they decided they did not like the color. Buyer wants a refund, but opened return case*We agreed he keeps item and I partia The buyer raised a claim that they hadn’t received the item so eBay issued a refu The item is not as described. also contact your local police and the buyers local police. A Feedback comment that violates eBay policy, such as containing profanity or links. Yesterday I received an Ebay Return Request saying the book is not as described - old case. Unfortunately, you won't be covered by eBay or PayPal’s buyer protection program for transactions outside of eBay. Yes, a buyer can return an item after leaving feedback for the purchase because returns and feedback are independent things. To combat this, make sure that when packing the item, you have documented evidence that you packed all of the parts. If you're a buyer, you can close a case against a seller after four days if you receive the product. Once your . Recent eBay changes mean that returnDescription and RefundOption fields are no longer used. You can do that using an eBay return label, or a label from another carrier. Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace If you open a case and ask to cancel the transaction, the buyer has seven days to respond; after this you can close the case and eBay will return your final value fee. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub, and Classifieds platforms. To add icing on the cake- buyer sent back an empty box so small it couldnt even fit the original item in it. A couple of days ago I got fed up with getting : dear buyer, thank you for your patience and cooperation , you will receive it asap,please don't worry , and if you have any update, please tell us. if buyer pays for return shipping The vast majority of my purchases are in as good or better than described or pictured. unless he’s an idiot. When we use the API call to get the item from eBay. So, if six months after selling the item, the seller wants to return it, you’re under no obligation to do so. However, returns and refunds are part of the business. If he does not mail it on or Despite my protests to EBay, they say that the missing lens cap is grounds for the buyer to return the goods. It's been over a week, and I have not gotten the item back. The buyer never returned the item and the case was eventually closed in my favor The eBay dispute has already been opened and closed in the OP's ( seller's)  Yesterday 2/11/19, I notice the seller received negative feedback from another buyer claiming that the seller sold him a fake item. e. This buyer tries first to get a partial refund and when Sep 14, 2017 · This year they were closed without warning again when a buyer returned a coat outside our 21-day return deadline, damaged and without the tags. Beginning in October 2017, returns requests may automatically be accepted to make the returns process easier for you and your buyers. May 21, 2017 · Ebay accused of failing its sellers as fraudulent buyers manipulate the system. However nothing has been resolved. Apparently you only get one return request. How do I respond to a PayPal dispute filed by my buyer? If your eBay payment is complete but you didn't receive your item, it's not as described, or the auction got canceled, Activate Return Shipping on US before filing your case to qualify for the benefit. Sellers cannot help buyers unless they know why the buyer is unhappy. Support for returns of these large ticket items is virtually non-existent because any return policy might serve to diminish seller confidence and increase the instances of returns based on buyer remorse. 12 8:00 AM EDT By Laura Northrup @lnorthrup insurance ups ebay fraud ebay sellers ebay buyers Jun 22, 2016 · I got scammed by 3 buyers on eBay due to them taking advantage of eBay's buyer guarantee policy. We’ll review the details and get back to you and the buyer with a resolution within 48 hours. I (seller) escalated case to cs, cs decided on buyers side they would issue refund after receiving return shipping info. We respond promptly to questions and concerns. One of the first things you should look at is the feedback of your transaction partner. eBay will automatically accept a return request and provide a return shipping label to the buyer when the buyer pays for return shipping. ) . eBay Money Back Guarantee is designed to protect both buyers and sellers. 6 on Ebay last week and it was purchased for the $149 BIN price and shipped out. Maybe it's just not totally you. It’s a f*****g nightmare but buyer always wins. You inspect the item and issue a refund. As sellers, we do our best to provide pleasant shopping experience for our buyers. This wikiHow teaches you how to retract a bid on an eBay item, both as a buyer and as a seller. Once you return the items back only then do you issue a refund. One convenient way to avoid payment issues with a buyer is to Jun 20, 2011 · eBay & PayPal policy does not require buyer to show proof that item is returned to seller. It is a continually frustrating experience for the seller. Buyers, on the other hand, can damage a seller’s status with negative feedback, posted anonymously, and every case opened against a seller results in a defect against the buyer. This enumerated type lists all possible reasons that a buyer can give for canceling a return request. 1. once he opens a paypal dispute, he can't open any eBay dispute. Under the regulations, buyers who want to return something they've bought online - even if they've just changed their mind - have 14 working days after the date of delivery to notify the seller. YOU’RE NOTIFIED OF A RETURN REQUEST. On the 3rd Oct it said 'return case closed'. Closed disputes cannot be reopened or escalated to a claim. Whatever the reason, there are ways to approach the situation to ensure both parties are satisfied. In May 2006, a man from Brisbane, Australia, attempted to sell New Zealand at a starting price of A$0. The buyer rules the roost on eBay and there's literally sod all you . You must return with tracking for a refund. Aug 27, 2014 · Well basically, it is an automated return process available to buyers on eBay which means that they can return an item for a refund, without having to first contact you. Buyer wants to return item but I can decline. The real pisser is that eBay will always take the buyers side. We decided not to issue the buyer a refund. Engaging in activity as described in the Abusive Buyer Policy may result in a  "After reviewing the case, I have found that this claim cannot be closed. A REFUND $ THE RETURN IS NOW CLOSED A buyer may smooth talk ebay into doing a lot of things that are not within their stated guidelines. buyer opened case. Already requested to closed via website but If you can’t resolve the buyer’s issue, or disagree with their reasons for opening a return, you can ask eBay to step in and help. Often the buyer gets to keep the item & gets refunded. The proof of course will be the delivery confirmation receipt issued by the U. Whatever the reason, the Nov 05, 2019 · Ebay - buyer wants to return item. he has now had ot for 3 weeks, so has had ample time to return, so he should have been at fault when that happened. This means eBay is holding your funds not Paypal. When you locate the item, click on “More Actions” on the right side of the description and select “Return This Item” from the drop-down menu. sadly these people are what you call deadbeats think they are entailed to free items and don't pay their bills. Jun 27, 2018 · We noticed you only recently started selling outside of eBay, so your history with us as an off-eBay seller is quite short. Return your item Appeal eBay's decision about a return or missing item for buyers If you don’t agree with our decision after we’ve been asked to step in and help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. eBay Money Back Guarantee also introduces a new, streamlined process for customer service, so you can get help either on the phone or online. Buyers have no ebay protection when they return items without authorization. The buyer received the console yesterday morning, and then by last night they had opened up a return request and asked for a refund. Report to ebay and open a case against this person. eBay sellers should understand the limits of a return policy and the impact of the MBG on transactions. A buyer would typically close a return request after they receive a refund, a replacement item, or if they initiated the return request by mistake. Jul 04, 2019 · eBay sided with the buyer AND because I disputed the return instead of allowing it ebay told the buyer to keep my $100 item AND REFUNDED THEM THEIR $100. com— that eBay will intervene in disputes between buyers and sellers to rectify issues when the seller has failed to act adequately to resolve the dispute. If you open a case and ask to cancel the transaction, the buyer has Jan 31, 2017 · An eBay buyer who wants to return an item they ordered—or worse, one who wants a refund without returning it—is always a pain. Dec 07, 2011 · I may be dealing with the same this as i have buyer who is trying to get 36 bucks back because she had to pay extra postage. Just let the new auction run and hopefully you'll have a new buyer soon. We reviewed the case and have decided to issue the buyer a refund of $379. Nov 22, 2011 · Answers. Closing a return case. I just had an item not as described dispute closed and refund was given to the buyer without him even having to return in the item. ) First off, a return request is just that, a return request and not a partial refund request. 01. 1st Reminder Mail. " Sep 14, 2017 · This year they were closed without warning again when a buyer returned a coat outside our 21-day return deadline, damaged and without the tags. Jul 31, 2019 · Cases are typically opened when a buyer on eBay doesn't send payment for an item after the bidding closes, or when a seller on eBay doesn't provide an item after payment is sent. It’s a policy that appears to protect eBay’s profits at the expense of sellers’ reputations, Buyers are able to return multiple quantities of the same item with a single return, but can only initiate one return for each multi-quantity item purchase. Six-month window. (The Feedback comment is removed, but the Feedback rating and any related defects aren't removed. . Oct 15, 2017 · eBay’s Money Back Guarantee doesn’t cover ‘buyer’s remorse’ - so whoever bought your item needs to abide by your stated returns policy, unless the item isn’t as described. A buyer started a return, but he has not mailed it yet. Once ebay closes a case it is over & done and you can open only 1 case per transaction. Once you start a return, the seller has 3 business days to resolve your issue. If the item is damaged, faulty, or doesn't match the listing description, they're covered by the eBay Money Back Guarantee, and you'll have to refund them or replace the item, even if you don't offer returns. Mar 31, 2011 · Reopen closed eBay case? I ordered something on eBay 15 days ago and then the item wasn't showing on my purchased folder so I opened a case. Buyer received $670. Also, they will give back your listing fees and re-list the item. eBay asks PayPal to do this for a buyer’s protection when eBay believes the transaction is significantly more likely than the average transaction to be fraudulent or to wind up in a dispute between the buyer and the seller. Your buyer will be sent a copy of the invoice and the shipping price of the item will update on her "My eBay" page. 2 weeks after receiving the item and the buyer says he wants to return it completely as now he claims the right hand turntable is damaged. ( See above ) For most items, this fee is a flat 10%. Appeal eBay's decision about a return or missing item for sellers If you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. Most scams and fraud can be avoided by following common sense. 50 from Canada Post) to assure her that the necklace is not just dropped on your porch, although eBay does not require it at this level of value. The buyer asks for a refund – first, you need to try to communicate with them and sort things out yourself. If you are unable to do that, then ask eBay team to help you out. I managed to have him agree to a partial refund but he had first cancelled the first partial refund offer that I had given him and now ebay doesn't allow me to offer him another partial refund again. 22 Jul 2019 The photos the eBay buyer submitted as “proof”: The case was closed. Dec 17, 2017 · There are lots of reasons this might have happened, ranging from your customer dying, being in the hospital, traveling, using an old address, being lazy, or trying to become a deadbeat buyer. ” eBay had promised that “if the buyer returned a camera different  If they don't return the item then the request will be closed with no refund. eBay encourages buyers to review the seller’s return policy before committing to pay for an item and before they want to initiate a return on a purchased item. they did not touch my money on paypal hold Feb 15, 2011 · Answers. Sep 09, 2016 · After eBay backed my buyer, I’m left with damaged goods When we couldn’t reach agreement I asked eBay to step in, and it sided with the buyer. You can fight the case and maybe win or maybe lose (probably loose as the customer is not happy and becoming more unhappy); your fight to be right is more likely to be a loss. (United States Postal Service) or the UPS (United Parcel Service) receipt. Maybe it isn't quite what you thought. hold put on my account. The buyer refused to return the item, even after Ebay sent him a prepaid returns label, and gave him 10 days to return the item. Why does PayPal do this? Delaying funds availability is a common industry practice we implement to help ensure the safe and secure use of PayPal by both buyers and sellers. Jan 16, 2009 · In a very small percentage of cases, eBay asks PayPal to hold a payment in a seller’s PayPal account for up to 21 days. If there is a dispute between Jun 22, 2016 · eBay allows you to report buyers, which is a sellers way of leaving negative feedback. A buyer filed a refund claim for an item I sold to them (first refund claim ever filed against me) but I challenged it and eBay ruled in my favor (buyer's remorse). Why eBay Partner Network? Work with a global commerce leader From global brands to local stands, eBay connects millions of buyers and sellers around the world, empowering people and creating opportunity for all. Buyers' only rights under law are that the product is fairly described and the owner has the right to sell it. It would be embarassing if a buyer called your bluff and you still ended up with AZ claim. Remember, though, that the buyer can STILL file a SNAD case against you, but they'll have to come up with a legitimate reason for doing so. Now she has closed the Return Request and sent me messages of apology but I really don't think I have heard the last of her. He has till March 21 to mail it according to the return data. One case did open after the 45 days but after updating the case with the fact it was over 45 days it was closed in my favour. May 30, 2019 · eBay makes it easy for buyers to return items if they aren't happy with their purchase. Dec 24, 2018 · The first action to take when you receive a return request is to determine what issue the buyer is facing. In the PayPal User Agreement, you give PayPal the right to debit your account without your permission to pay eBay fees and other eBay related debts. Grit your teeth, accept the claim and you should be given the option in the case for ebay to issue the buyer with a return postage label. Most of the time, the post-transaction between eBay buyers and sellers goes smoothly. Ebay return closed. If both seller and buyer are in USA ,Ebay will print buyer a return shipping label. If both seller and buyer are in USA,Ebay will print buyer a return shipping label. If there are fewer than 12 hours remaining in an auction, you will have to contact the seller and ask them to I Sent eBay Buyer A Pair Of Sunglasses, They Sent Me Back A Brick 8. Returning a vehicle which was purchased through an online auction website, such as eBay, is just as difficult as it is in the real world. Jul 10, 2015 · >Note that Amazon does not accept returns on open software, so you don’t have to either. I eventually write in the case that I never received a package and eBay closed the case in my favor with this message: "eBay Customer Support has reviewed the case and made a final decision. Once the scammer has your money, they will disappear and you will receive nothing in return. Return request opened and closed by buyer? I had a buyer open a return request for 'item not as described' without contacting me first. 0 Helpful This morning I received a notice from Ebay that the buyer closed the case saying she no longer wanted to return the doll. 95 without any impact to you. I wasn't originally going to block this buyer for what looked like an eBay mistake (the wrong return reason) but I'm blocking her now for sheer stupidity. I’ve sent things in perfect condition and the buyer has purposely damaged in order to get a refund. When a buyer opens a case it takes eBay a nanosecond to remove funds from your Paypal account yet the case remains open on Paypal's end long after it has been closed on eBay's. Tips & Warnings If you are an eBay buyer who wishes to change the shipping service used for items you have won or purchased, contact the seller through your "My eBay" page as soon as possible and inform him of this. Not only that, third time it happened, my account gets shut down permanently. Presumably the buyer would return the new, unopened one he bought on eBay . Closed case on return. Her return request can't cover both of these reasons. I sell on eBay. Australia Post provides full tracking on their return deliveries, so you can keep track of your items. You send your buyer a return-shipping label. what ever you do dont ask ebay to step in, just leave it expire it will go eventually if you ask ebay to step they will refund the buyer, then if you ask to take it further and dispute you are looking at a good few hours on the phone as only the **bleep** oversea cs agents can deal with disputes great i know as they can hardly understand simple english and havent got a clue to the working of ebay Jun 23, 2014 · Most eBay dealers I know abide by eBay policy: “Sellers who accept returns will be required to a minimum 14-day return policy and offer a money-back option. HOW TO AVOID EBAY SCAMS AND FRAUD. An item may not be just what the buyer wanted, or it might be the wrong size. A woman learns the hard way that eBay is not the place to get I also complained about a CSR who would open a "wrong item sent" return when the buyer said it was too large. The price had risen to $3,000 before eBay closed the auction. If this is the case, the the value returned in this field will be CCAccepted . When we refused to refund her she opened a case Jan 28, 2019 · The buyer paid via PayPal and requested the item be delivered to their local Argos, as eBay facilitates that. Just keep saying you're happy to refund in full once the item is returned. Mar 20, 2019 · A common eBay scam is for buyers to purchase a product, return it without all of the parts, and claim that the parts weren’t included with the original shipment of the product. A buyer can file a Money Back Guarantee claim for 30 days, whether or not a seller offers returns. Nov 05, 2019 · The bottom left hand side has a dent in it. P. au it still has the returnDescription and RefundOption fields despite them no longer being valid on the site. Oct 30, 2009 · Re: Significantly Not As Described return for refund. The buyer is generally given 10 days to provide return tracking information. Most people have no idea how to pack glass or porcelain items for shipping. Does any of the above sound like what may have happened. 5k views · View 2 Upvoters Sep 06, 2017 · eBay opened a case because of an issue with an item purchased from you. eBay item holds are part of eBay’s overall efforts to bring more buyers back to eBay, which ultimately will drive more sales for sellers. Add the buyer to your blocked bidder list to stop them from buying from you again. members. VPP is automatically included at no additional cost when you complete the purchase of an eligible vehicle on ebay. 12 8:00 AM EDT By Laura Northrup @lnorthrup insurance ups ebay fraud ebay sellers ebay buyers See the eBay Money Back Guarantee policy for full details. This is all ebay will require. We’ll add the tracking number to My eBay once the buyer’s booked the return. Note: If your buyer is paying for return . I upload a new label as they have now opened a case, and even though there is an option to say I gave a label, I didn't want to be stung as currently Canada Post is having issues and I am unable to see my return labels. We’re not alone in doing this. Likewise, a buyer may request eBay to aid in their return request. There are 2 types of return, a non fault (it doesn't fit), and a mis described case (it's not genuine). You ship the item to the buyer as normal. I have called E-bay for help and they said I am unable to print a return shipping label on the site itself but could go directly to the post office and purchase a label, then take a picture of it to have the buyer reship it to me. 7 Dec 2015 Examples of buyer fraud on eBay and Amazon, and steps you can take to Some of the reasons for returning an item can be downright funny. When he receives the item, he opens an eBay dispute and claims that you sent him an empty box. I will phone eBay tomorrow, but this, to me, represents a new low for eBay. Jul 01, 2019 · How to Cancel a Bid on eBay. I get back a different item then what I sold or a broken one, buyer still gets back their money and I get my feedback dinged. How I Lost $470 To A Vindictive, Abusive, Extortionist eBay Buyer 2. Buyer never returned item. This is the 1st time I use return function, and under the sircustances, I thought I didn't need to return the item, it would be just a simple exchange. PayPal's new return policy does Jan 16, 2009 · We’re doing it because it’s one way we want to make the eBay Marketplace a trusted and safe place for buyers to shop. The married father-of-one is an occasional user of eBay, Sep 05, 2017 · eBay start suspending sellers because buyers asked a question By Chris Dawson September 5, 2017 - 11:30 am eBay appear to be unrelenting in applying sanctions to users who attempt to exchange An important issue to keep in mind when considering your returns policy on eBay is that even if you opt for a ‘no returns’ policy, buyers can still return merchandise under the eBay money back guarantee which applies when sellers send items that do not match the item description or image. This case is now closed. That's it! The return is closed  3 Sep 2019 eBay make it very easy for buyers to return items, so it's important that you fully understand the process, and when you have to take action:. To improve your help experience, please sign in to your account. It all started when Mr Wright (pictured above), 39, who lives in London, sold his Samsung Galaxy Note last month to a buyer in Hungary for £160. How to deal with bogus buyers on eBay. VPP is not an insurance policy, a warranty, a solution for buyer's remorse, or a substitute for buyer diligence (i. Jun 25, 2019 · eBay Buyer Protection Program. Starting in mid-September, all the actions that buyers can take after making a purchase—including tracking a shipment, asking sellers a question, and requesting a return—will be managed through a more streamlined process on eBay. This field contains the URL to an eBay page where the buyer or seller can take their next action (specified in the actionType field) in a return request. I agreed with his request to refund in full inc the original mail costs within 3 days of receiving the returned item, which was to be returned at their expense. 13 Jan 2019 Vora is one of a legion of sellers to have fallen victim to eBay's lavish buyer- protection policy. Launched in 2013, it refunds buyers who raise a  This case is now closed Hello xxxxxxx, We reviewed this case and have closed it without any refund to the buyer. Knowing how to handle even the most unusual requests will help you keep your stress low and your feedback score high. That poster is wrong and apparently skipped over the closed return request. partial refund, and want to let eBay know about a buyer who intentionally misused the returns process You should click report a problem with the buyer to eBay after you’ve issued the refund and the return is marked as “closed” Should I give a partial refund or charge a restocking fee on all my “not as described” return requests? Sep 11, 2018 · How to Return an Item on eBay. If he opens a case they’ll award him the result and deduct the money’s he paid. If a buyer files a chargeback, any requests opened through eBay Money Back Guarantee for the same transaction are immediately closed. Re: Buyer trying for force refund after eBay case closed It depends on the details of the case and whether or not you followed ALL things necessary for seller protection. Buyer requested return but never shipped the item so it closed, now they are messaging asking to return it again So I sold a $2000 new in box sealed laptop 3 weeks ago. In other words: any buyer using PayPal to purchase items from online vendors will enjoy a six-month return window, which in turn means no seller can assume a transaction is truly complete (and payment received truly theirs) for that long. But there are some out there who do not describe accurately and eBay is almost like a catalogue- a catalogue will generally replace your broken, torn, incorrect items. I have had no contact from the seller or eBay, no refund, no info on returning the item, nothing. eBay forces a return, the buyer ships back the empty box, and keeps the item that was inside. This is how it works: The buyer selects that they want to return an item via My eBay. If they've opened the dispute in eBay it will be 8 days until one of you can escalate it. You send the item back or in 10 days the claim is closed. once he closes the return in eBay he can't reopen it. If there are fewer than 12 hours remaining in an auction, you will have to contact the seller and ask them to In late November 2005, the original Hollywood Sign was sold on eBay for $450,400. If no response is received after 3 business days the buyer can ask eBay to step in and help. Sep 04, 2017 · Buyer Return Problems on eBay SellerThink. If your problem isn't solved at the end of those 3 days, you can ask us to step in and help. You have 10 days to provide Paypal with a tracking number. Nov 13, 2017 · I bought an item and it was faulty, I started a return/refund request and the buyer just sent me a new item, how do I now close or cancle the return request? Go to Purchase History and scroll down to find the ' Returns and cancelled orders', fin d the item you no longer need a refund for and click the blue button on the right saying 'see return If your eBay buyer opened a case against you then this guide will help you throughout the process. The buyer purchased more of these place presumably on eBay as that was the only other place they were sold. 9. When it comes to returning items purchased on eBay, a buyer is allowed to: Return an item that is defective or not as described. As a seller you must accept the return and refund, then you can dispute it to try and get credited by ebay for the return shipping if they agree it was a case in your favor, but youre SOL for everything else. Hi, I just went through a rediculous Return Claim just because the Buyer didn't read my description and terms (Or just had Buyers Remorse). shipping, request they print an eBay label. If the seller says 'no returns' is that the end of it or could you still open a challenge and return the item? googleboogle The time period for her to do this has passed and now the claim is closed. Your buyer ships the item back to you. Probably not and scammers are still padding their feedback scores. An eBay Money Back Guarantee request or PayPal Buyer Protection case opened for an item not received or an item not as described Transaction cancellation by the seller when the item was out of stock, or sold to another buyer May 30, 2019 · eBay makes it easy for buyers to return items if they aren't happy with their purchase. With private sellers it's caveat emptor – let the buyer beware. You might want to suggest that she opt for Signature Confirmation ($1. It's worth reading eBay's returns guide for more help. The controller was working perfectly when I sent it, and I find it hard to believe the damage to the flight case has damaged the decks. Galleries in New Rochelle, New York since 1981 and a longtime eBay seller offers a virtual lifetime guarantee. if buyer pays for return shipping. If an item was returned, you can go to your Returns Dashboard to select to refund the buyer. If a buyer files a PayPal Buyer Protection dispute, the buyer can't open an eBay Money Back Guarantee request for the same transaction. In the future, you might state that you are authorized seller and your manufacturer provides you with numbered Items so you can identify them upon return and assess the condition upon return. You'll be able to get a refund for the item plus the cost of the least expensive delivery option. The reasons stated for the return/refund was "Can't get controllers to work, so obviously broken/defective. Jul 04, 2019 · The Scam The buyer purchases one of your listings as normal. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. How many Return Requests can she lodge? Returns are part of selling on eBay whether sellers advertise that they accept them on a listing or not. Aug 05, 2018 · Issuing Refunds to eBay Buyers Has Become Problema: by: Eliot : Mon Aug 6 01:18:30 2018: @thievesBay Forcing the buyer to return a fragile item instead of giving a small partial refund is a recipe for disaster. pre-purchase research and inspection). For returns where the buyer is responsible for return postage, we'll automatically accept the return request on your behalf – you just need to wait for the buyer to send the item back and then issue their refund. After this the claim was closed in favour of the buyer even though we had submitted the POD and the airbill tracking was clearly showing the item as delivered. eBay saves this data and watches for patterns with buyers and will react accordingly if enough activity is reported. Being able to reclaim the final value fees of the sale can be one good reason to resolve a situation such as this quickly and easily. The proof of course will be the delivery Once I found the water damage, I closed my return request with the intent of opening a new one with information about how the device is even more not-as-described. item comes back, check it carefully and refund the buyer within 6 business days. However, there are some details that have message-boards buzzing with seller suggestions for how to manage the process while causing the least frustration to buyers and sellers. So I’ve put a claim in with Parcelforce to hopefully get some compensation to give to the buyer to replace it. »Read return details & order history. From Professional Packers To Knowledgeable Customer Service Reps, We Will Always Provide The Best Pricing & Service Without Any Shortcuts. If you don't call to the eBay CS and ask to close, it is still there and since eBay does not give the specific time frame, we have to wait 1 & half month to wait the return in the past which mean you neither have item nor get money for 1 & half I'm dealing with a situation where a buyer requested to return an item claiming the item was "not as described" (you know how that goes). agreed on partial refund partial refund agreed but never issued I agreed with the seller for a partial refund. best regards and so lodged a return request (item arrived not as described and damaged). And this demonstrates that fact. The seller should be grateful that buyer didn’t purposely break the item while he had it in his possession. Don't be greedy. 00 refund for my item, refused to return item & then listed item for sale on their eBay site. i accepted to refund upon return. I start to get worried but decide   If you've changed your mind and want to return it, you can ask the seller if they'll cancel a request, as you won't be able to re-open a case once it's been closed. Re: Who should pay return postage seller or buyer? IF YOu have filed the dispute on Ebay,Ebay will make the seller pays for return shipping. What happened to PayPal Buyer Protection? Your eBay purchase can be handled and protected by eBay and is designed to be simpler and faster. To start a return, select the item you want to send back from your recent purchases above, or use the button below. BUYER SHIPS THE ITEM BACK TO YOU. Handle a return request. Tried to explain to eBay, but they didn't care. WTF?!?! Item Not As Described Dispute Closed, Refund WITHOUT buyer having to return ite - eBay Suspended & PayPal Limited Forums Mar 29, 2019 · To return an item on eBay, start by signing into your account and pulling up your order under “Purchase History” on the “My eBay” menu. How It Works Buyers are able to return multiple quantities of the same item with a single return, but can only initiate one return for each multi-quantity item purchase. I confirmed that through terapeak research that indeed these had sold in eBay. Feb 15, 2011 · If a buyer has opened a case because they were dissatisfied with the item, eBay and PayPal will request proof from that buyer that they returned the item. And yes i have put this to the test a few times. If the return is based on the fact the item doesn't fit, then no you don't have to accept it. Neutral or negative feedback that is later revised by the buyer. Never accept unsolicited offers to buy outside of eBay no matter how cheap it sounds. Never resolved. As the buyer, there was no option for us to escalate or do anything else. VIPMOTOZ Is Dedicated to Providing Every eBay Buyer With The Best Service Found On The Web. In this case, eBay reviews the buyer’s request and asks the seller for information regarding the buyer and the transaction. Aug 15, 2016 · How to deal with dodgy ‘Item Not Received’ buyers on eBay By Chris Dawson August 15, 2016 - 8:41 pm One of the topics discussed at eBay Connect last week, was what to do when a buyer claims PayPal expanding return window to six months 15 to point out why eBay's current return policy might 45 day policy which is fair to both buyers and sellers. Sep 10, 2016 · If the buyer does not provide return shipping to us, the claim will be closed in your favor. Give buyers another reason to love your listings by offering returns. Be careful with descriptions. Then they send people out to do damage control. 1 . If a significant number of buyers give you poor ratings, or if a lot of them return items because they’re “not as described,” you could get hit with this fee. However, eBay charges an additional 4% on every sale to sellers who don’t get good ratings from buyers. eBay will not countenance doing the honourable thing in cases of blatant return reason abuse. Nov 05, 2019 · it’s happened to me before on clothing. I just had a buyer open a return for a guitar hero guitar because the "button didn't work" after talking to the buyer it turns out the reason it did work was because the specific guitar he bought didn't work with the game he was playing. 6. Good luck :) Source(s): Feb 05, 2008 · The folks at eBay should be able to identify these irrational buyers based on some automated algorithms that look at the amount of negative feedback left by a buyer as a fraction of their overall Dec 07, 2011 · I may be dealing with the same this as i have buyer who is trying to get 36 bucks back because she had to pay extra postage. Jun 24, 2018 · The return policy is managed by our eBay Business Policies. It could be an easy fix. If your product is damaged, faulty, or not as expected, you are eligible for a refund. Buyer contacts me today and says he wants to return it for a refund because it's broken. If a buyer has opened a case because they were dissatisfied with the item, eBay and PayPal will request proof from that buyer that they returned the item. R. Nov 05, 2019 · 2 weeks after receiving the item and the buyer says he wants to return it completely as now he claims the right hand turntable is damaged. Under the regulations, buyers have 14 days after the item is received to let sellers know they'd like to return the item. It may happen automatically, but in the event it doesn't, you shouldn't have too many problems. As for saying they have to return an item, rubbish. If the item is damaged, faulty, or doesn't match the listing description, they're covered by the eBay Money Back Guarantee, and you'll have to refund them or replace the item, even if you don't offer returns . now I get an email saying she want to return the item. Ebay closed a case in my favor (I am the seller) as the buyer did not return the goods, but the buyer also put in a claim with his credit card company so pay pal can not close case yet and now I am getting charged all the fees by ebay*pay pal even though I could still lose the case if credit card company sides with buyer Mar 31, 2011 · Reopen closed eBay case? I ordered something on eBay 15 days ago and then the item wasn't showing on my purchased folder so I opened a case. Collectively, we connect millions of buyers and sellers around the world. Once the item is shipped using this label,the postage is charged to the seller account. If you did not send them or if you did not enter online viewable tracking on the return into the case it will time out 30 days after opening & ebay will close the case. What now? So I applied to return the item through eBay's return procedure, and waited for a return address from the seller. However, if you have difficulty communicating with the winner of your auction or fixed-price sale, you should know the best way to handle the situation. Making returns easy for buyers is a key Aug 14, 2016 · Whatever your return policy may be, if a buyer asks for a return due to the item not being as described it may be in the seller’s best interest to accept and refund the purchase price. Ebay will not refund the buyer out of your pocket because this is an unauthorized return. The buyer has 45 days from payment ! not from when they bought it to raise a dispute. If a buyer returns an item, it should be returned in the same condition in which it was received, and it should include all items that were in the original package. Sellers on eBay may occasionally need to cancel a transaction after an item has been sold. By following a few simple precautions, you can avoid scams and rip-offs. the cost of the return postage was simply Sep 10, 2016 · Re: Buyer refunded but refuse to return the item by some reason! It does not go smooth as you tell. The seller made the return on Jun Ebay closed a case in my favor (I am the seller) as the buyer did not return the goods, but the buyer also put in a claim with his credit card company so pay pal can not close case yet and now I am getting charged all the fees by ebay*pay pal even though I could still lose the case if credit card company sides with buyer I get zero communication from buyer, then all of a sudden, they open a case on eBay. A woman learns the hard way that eBay is not the place to get ~experimental~ with your purchases. You do not have to refund the buyer. 14. Start a return. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. I have had 2 items stolen from me this way. Learn More Need to make a return? Maybe it isn't your size. Return shipping for buyers Before you can send an item back to the seller, you'll need to start a return If you're returning an item, you'll need to ship it back to the seller. But state this only if you can identify that item. This field will only be returned if there is an eBay page associated with the next action. Item that I sold was returned to me damaged Buyer claimed that the item was not a Case I’d ***** - when trying to Need a credit for my return - The item was r A buyer has CLEARLY misused the ebay miney back guarantee & returned an item purc Question about fee on a returned eBay item. Jul 06, 2018 · eBay Italy have a new returns solution enabling both buyers and sellers to purchase returns labels through a new eBay Italy Return Labels platform. And if the buyer hasn't replied eBay will Jan 28, 2019 · Ebay selects the “partners” it uses to handle the returns element of a buyer dispute, therefore if this service ebay offer to “fully cover” the return, is fit for purpose – it IS within Jun 09, 2019 · First agree to the return and supply them with a return label or if you said in your listing that the buyer has to pay for the return have them ship you your item back. SEND A RETURN-SHIPPING LABEL TO YOUR BUYER. If no resolution is possible, you can report the problem with the buyer to eBay. Make sure that you qualify for closing the case. The buyer has provided tracking but has not shipped the item. Mar 23, 2017 · There is no such thing as ''no returns'' on eBay. Perhaps the item was listed by mistake or it has been damaged, lost or stolen. That is next to useless as if the Buyer will take it back and I will be paid out. The funds would be released back into your PayPal balance. IF YOu have filed the dispute on Ebay,Ebay will make the seller pays for return shipping. We buy direct from the manufacturers, as was the case here. He then apparently thought about it for a bit, changed his mind, and closed the return request himself about a half hour later. This fall, eBay buyers and sellers will enjoy a more consistent and convenient after-sale experience. ebay return closed by buyer

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